Privacy Policy

Speffo Retail Private Limited (“Speffo”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at speffo.in and use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

Information We Collect

We collect information that you provide directly, including:

• Account information: Name, email address, phone number, and password when you register
• Delivery details: Shipping addresses, pin codes, and contact numbers
• Payment information: Transaction details processed securely through Razorpay (we do not store card numbers)
• Communications: Messages sent to our support team and survey responses

We automatically collect:

• Device information (browser type, OS, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns
• Referring URLs and search terms

How We Use Your Information

• Process and fulfil your orders, including delivery and returns
• Send order confirmations, shipping updates, and tracking links
• Provide customer support and respond to your enquiries
• Personalise your shopping experience and product recommendations
• Prevent fraud and maintain account security
• Improve our website, services, and product offerings
• Send promotional communications (only with your consent — you may unsubscribe at any time)
• Comply with legal obligations

Third-Party Services

We share information with trusted third parties only as necessary to operate our services:

• Razorpay — Payment processing
• Firebase (Google) — Authentication and analytics
• Logistics partners (Delhivery, BlueDart, DTDC) — Order delivery
• Cloud infrastructure (AWS) — Data hosting and storage

These providers process data under their own privacy policies and contractual obligations to protect your information.

Cookies & Tracking

We use essential cookies for site functionality (login sessions, cart persistence) and analytics cookies to understand usage patterns. You may disable non-essential cookies through your browser settings, though this may affect certain features.

Data Security

We implement industry-standard security measures including HTTPS encryption, secure server infrastructure, access controls, and regular security audits. Payment data is handled entirely by Razorpay's PCI-DSS compliant systems — we never store your full card details.

Your Rights

Under the Information Technology Act, 2000 and the SPDI Rules, 2011, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Withdraw consent for data processing
• Request deletion of your account and associated data

To exercise these rights, email us at privacy@speffo.in. We will respond within 30 days.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order and transaction records are retained for 8 years as required under Indian tax and accounting regulations. You may request account deletion at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.